You can find our help here, where we list some frequently asked questions.
Q
As a beginner, what should I pay attention to during regular use of
the vehicle?
During the regular use of the electric two-wheeler, it is recommended to pay
attention to the following points:
1. It is not recommended to charge a new vehicle immediately; wait at least 30
minutes to 1 hour before starting the first charge.
2. When the battery level shows 1-2 bars, it is recommended to charge promptly
and use the original MacArt charger to ensure safety.
3. Regularly inspect the condition of the charging equipment and power source,
including outlets, wires, and current load parameters, to ensure safe
charging.
Q
Why is the vehicle not charging?
1. Check if the charger or battery fuse is blown, preventing charging.
(Solution: Replace the fuse or replace the charger)
2. Check if the battery pack cables are loose or if the charging socket is
damaged, preventing charging.
(Solution: Reconnect the cables or replace the charging socket)
3. Check if internal components of the charger have come loose, preventing
charging.
(Solution: Replace the charger)
4. Check if the battery is fully discharged, preventing charging.
Q
How to set the vehicle's anti-theft system? What is the anti-theft
function?
1. Mechanical anti-theft: Turn the steering handle to the left about 45 degrees,
press the key in the closed position, and turn it to the left to lock the
steering handle. To unlock the steering handle, simply reverse the above
steps.
2. Remote control anti-theft: Activate the anti-theft function on the remote
control handle. The anti-theft function detects if the vehicle is moving. Once
activated, the motor will automatically lock.
Q
Does riding in the rain affect the electric two-wheeler?
Our electric two-wheelers are equipped with IPX6 waterproofing, which can handle
various weather conditions, including rainy days. Please ensure that the battery
and electrical component interfaces are dry to guarantee normal operation of the
vehicle.
Q
How should I properly maintain the electric two-wheeler?
Regularly check the tire pressure, brake system, and battery level. It is
recommended to follow the maintenance schedule provided in the user manual to
ensure optimal performance and extend the lifespan of the electric two-wheeler.
Q
Can the battery be replaced by the user?
To ensure safety and performance, we recommend having the battery replaced by an
authorized service center. Replacing the battery on your own may affect the
warranty or pose potential safety risks.
Q
How can I optimize the range of the electric two-wheeler?
To optimize the range, maintain proper tire pressure, avoid excessive
acceleration and frequent hard braking. Regular maintenance checks and ensuring
the battery is in good condition are also key factors in improving range.
Q
What should I do if the vehicle has an issue?
If your electric two-wheeler encounters a problem, first check the
troubleshooting guide in the user manual. If the issue cannot be resolved, take
the vehicle to an authorized service center for professional inspection and
repair.
Q
How can I find repair and maintenance services?
You can visit the service centers page on our website to locate the nearest
authorized repair center.
Q
Are the repair costs high?
We are committed to offering reasonable repair costs. Regular maintenance
and common repairs are typically less expensive than those for traditional
fuel-powered vehicles. For a detailed cost estimate, please contact your
local service center.
